Have questions or concerns about your order? Feel free to reach out to us at info@RosankyRustic.com. Your satisfaction is our priority, and we're here to help! To ensure a quick response, please include your name and order number in your email. We’ll get back to you within 24 hours. (Please note: Emails sent over the weekend will be answered on Monday.)

To ensure a smooth return process, please make sure all apparel is unworn, in its original condition, and has tags attached. To initiate a return, contact us at orders@RosankyRustic.com, please include your name and order number. Please note that return shipping costs are the customer’s responsibility. For further information regarding returns/exchanges, please see our full Return Policy.

Sale items and gift cards are non-refundable due to their nature.

Please allow 1-7 business days for us to process your order. During this time, we thoroughly inspect each item to ensure it meets our quality standards and is in optimal condition before shipment.

If we anticipate any delays beyond this timeframe, we will reach out with updates on the status of your order. Thank you for your patience as we prepare your order with the utmost care.